Returns & Satisfaction Policy

We want you and your dog to feel great about every purchase!

If your order arrives damaged, incorrect, or you believe there is a quality issue with your food or treats, please contact us within 30 days of delivery. We may ask for photos, the product lot number, and a brief description of the issue so we can make it right.

Depending on the situation, we may offer a replacement, refund, or store credit. For verified product issues or fulfillment errors, we'll cover any applicable shipping costs.

Changed your mind? Unopened, unused products in their original packaging may be returned within **15 days of delivery** for a refund of the product purchase price.

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Because pet food and treats are consumable products, we generally can’t accept returns of opened items. However, we understand that every dog is different. If an opened product simply isn’t the right fit for your dog, contact us within **15 days of delivery** and we may offer a partial store credit or another solution at our discretion.

We reserve the right to limit or decline returns that appear fraudulent, excessive, or outside the terms of this policy. This policy does not affect any consumer rights required by applicable law.

Need to make a change to your Autoship order? No problem! All changes, including cancellations, must be made at least three (3) business days prior to your scheduled
processing date.

Any changes or cancellations made less than three business days before processing may not be applied to the current order and will instead be applied to your following Autoship order.

Please review your Autoship details and make any necessary updates before the three-business-day cutoff to ensure your changes take effect on your desired order.