SHIPPING POLICY 

We know you’re excited to get Nourra into your dog’s bowl, and we want getting it to your door to be as easy as feeding it.

Orders are prepared for shipment as quickly as possible. Estimated shipping costs and delivery options, when applicable, will be shown at checkout. Delivery estimates begin after an order has been processed and are not guaranteed.

Available shipping methods, costs, and estimated delivery windows are calculated or displayed during checkout based on the delivery address and order. Once an order has shipped, tracking information will be sent to the email address associated with the order when tracking is available.

Please note that carrier delays, weather, holidays, high-volume periods, or other circumstances outside Nourra’s control may affect delivery times.

Please review your shipping information carefully before submitting an order. If you notice an error, contact Nourra as soon as possible. Once an order has entered fulfillment or has shipped, we may not be able to change or redirect it.

If your Nourra order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact our customer care team with your order number and, when applicable, photos of the package and product. We’ll review the issue and help determine the appropriate next step.

Recurring product subscriptions are processed according to the schedule selected by the customer. Customers should make any permitted changes to upcoming subscription orders before the applicable processing cutoff stated in Nourra’s subscription/returns policy.

Questions about an order? Contact Nourra customer care at the support email listed on our website.